Clothing questions:

» Are your clothes authentic enough for my group? » Do you sell patterns? » Why is the linen ivory instead of white? » Why can't I get my shirt in a color? » Why are your costumes so plain? Why don't they have trim on them? » How long will it take you to make my outfit? » Can you put angel wing sleeves on my gown? » Why do you line everything in natural colored linen?

Armour questions:

» How do you make armour? » How long does it take to make a full suit of armour? » Do you use the same steel as in medieval armour? » Is the thickness of the steel you use the same as in medieval armour? » Why use spring steel? » Will my armour dent? » Can I use the armour I buy from you, or is it just for decoration? » What is worn under armour? » Do you make clothes to wear under armour, like arming coats? » Is a suit of armour difficult to wear? » I don’t see any grill visors on your helmets. Why is that? » What kind of custom projects do you accept? » Can I make payments if I order a full armour? » Can you ship to Europe or places other than the USA? » Do you make armour or weapons from movies or from original designs? » I don’t know very much about armour. Can you help me research and choose the style of armour to have made? » Can you appraise old swords or armour? » Can you repair or restore my replica or antique arms and armour? » Where can I learn to make armour? » Do you offer apprenticeships?

Shipping questions:

» How long does it take you to fill an order? » How do I make a return? » How long will it take for my order to arrive? » Can I have my order split-shipped if some items are currently out-of-stock? » Can I have my order RUSHED? » I don't want to pay import taxes- can you mark my package "gift" so I don't have to pay?

Office questions:

» Why didn't you respond to my phone message? » Why didn't you respond to my email? » How can I get a print catalog? » What are your hours of operation? » What is your satisfaction guarantee?